Sales: 877-435-3225

Customer Support

What Can We Help You With?

Phone and email support served fresh daily
877-435-3225 x 1 |

Our in-house team of customer support professionals is here between the hours of 6am – 6pm (Mountain Time) Monday – Friday

Our people are smart. Really smart. Not only are they developing all of the amazing tools that make us the #1 technology company in the industries we serve, but they’re also here to answer any questions or troubleshoot any issues you might run into. Whether on the road or at market, we are here to help you, whenever you need us.
At Brandwise 5% of our team is sales, whose goal is to grow our business. The remaining 95% of our team is here to make sure you have everything you need to grow your business. From customer support, to account management, to our implementation specialists and site content, all the way to our product owners and development teams – we develop tools, procedures, and industry standards that modernize the art and science of selling.


Check out our Brandwise Support Center!


The Brandwise Support Center (BSC) gives us better visibility into incident trends experienced by our user base. This allows us to better prioritize which incidents to focus on so the ones that are important to the most users are tackled first. The BSC also:

  • Automatically notifies users about progress made on incidents they’ve reported individually and, for principals, incidents reported by their organization. This will give users real-time updates on what matters most to them, without taking extra steps to contact Brandwise.
  • Gives users visibility behind the screens of Brandwise, regardless of how incidents are reported (by email, on the web, in person, or over the phone).
  • Keeps users connected with what is happening at Brandwise from new product versions to Customer Support announcements. Make sure your contact information remains up-to-date in the Brandwise Support Center (BSC) so you don’t miss important communications.

  • Allows users to quickly research issues or topics within the knowledge base, which is the ultimate source for all things Brandwise! Users are able to use keywords to search for specific information. 

To get signed up for the BSC  just click the link below, we look forward to seeing you there!


Brandwise Support Center

Phone Support

You can reach the Brandwise Customer Support team by calling 1-877-435-3225 ext 1.
If you should encounter a critical issue that renders your system unusable, please give us a call.  We have emergency customer support available 24/7!

Remote Assistance


Barcode Fonts   Download
  1. Download the zip file containing the barcode fonts
  2. Right-click the zip file and extract all
  3. Highlight all of the barcodes in the folder (CTRL+A)
  4. Right-Click and select Install
How to Install CutePDF   Install Instructions
Touch Keyboard Batch File   Download
  1. Download the zip file containing the Touch Keyboard batch file
  2. Right-click the zip file and extract all
  3. Right-click the Touch Keyboard batch file and click on Run as Administrator
  4. If you receive this message “Windows protected your PC – Windows SmartScreen Prevented an unrecognized app from starting. Running the app might put your PC at risk.”
    • Click on the “More info” link located below the message
    • Click on the “Run anyway” button
  5. This will run the batch file