Technical Support

What Can We Help You With?

Phone and email support served fresh daily
877-435-3225 x 1 |

Our in-house team of technical support professionals is here between the hours of 6am – 6pm (Mountain Time) Monday – Friday

Our people are smart. Really smart. Not only are they developing all of the amazing tools that make us the #1 technology company in the industries we serve, but they’re also here to answer any questions or troubleshoot any issues you might run into. Whether on the road or at market, we are here to help you, whenever you need us.
At Brandwise, 5% of our team is sales, whose goal is to grow our business. The remaining 95% of our team is here to make sure you have everything you need to grow your business. From technical support, to account management, to our implementation specialists and site content, all the way to our product owners and development teams– we develop tools, procedures, and industry standards that modernize the art and science of selling.

Need some training?  MyBrandwise contains all the training material you need based on your software:

Phone Support

You can reach the Brandwise Technical Support team by calling 1-877-435-3225 ext 1.
If you should encounter a critical issue that renders your system unusable, please give us a call, we have emergency technical support available 24/7!

Remote Assistance


Barcode FontsDownload
  1. Download the zip file containing the barcode fonts
  2. Right-click the zip file and extract all
  3. Highlight all of the barcodes in the folder (CTRL+A)
  4. Right-Click and select Install
How to Install CutePDFInstall Instructions
Touch Keyboard Batch FileDownload
  1. Download the zip file containing the Touch Keyboard batch file
  2. Right-click the zip file and extract all
  3. Right-click the Touch Keyboard batch file and click on Run as Administrator
  4. If you receive this message “Windows protected your PC – Windows SmartScreen Prevented an unrecognized app from starting. Running the app might put your PC at risk.”
    • Click on the “More info” link located below the message
    • Click on the “Run anyway” button
  5. This will run the batch file

Email Support

We strive to respond to requests within 24-48 business hours.

Enter Your Issue Here
If emailing about an existing issues, enter issue number here.
Please describe the issue you are encountering.